Customer Service Specialist Earn up to 30 - 40K + Retirement + HMO DAY 1

Recruitment Hours:

Monday - Friday 9AM to 5PM

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 30-40K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents

• Life Insurance from day 1

• Retirement Plan

• Transportation Allowance

• Rice Allowance

• Medical and Dental Allowance

• Shift Differential

• Staff Loan

• Tuition Fee Reimbursement

• Bereavement Assistance

• Total of 35 leaves credits in a year

CAREER GROWTH:

• Be part of our fast-growing teams of Customer Solutions Officers

• Internal movement career opportunities within Citi

• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

REQUIREMENTS:

• International BPO voice experience is a p

Industries:Banking

Function: Others