Senior Specialist Professional Import/Export Operations-Mandarin Speaking

In this Senior Specialist Professional Import/Export Operations-Mandarin Speaking position

Executes procedures in the administration of the Import/Export process from end to end and manage large projects/ processes with limited oversight from manager.

Establish and maintain relationships with existing customers.

Handle customer complaints and enquiries.

Provide high levels of customer service with a sense of urgency.

Support departmental head with the implementation of new/change of systems.

Build and maintain relationships with respective service providers.

Arrange for the movement of shipment from Pick up at customer to Delivery at airlines.

Book with carrier/Update CW1 remarks with booking info.

Complete import/export documents.

Complete the KPIs for Import/Export shipments.

Quality check documentation before lodging to airline and shipping lines.

Bill and close the shipment in CW1 Post flight/Customer messaging.

Uplift confirmations to customers.

Uploading of shipping documents into the applicable system.

Submitting shipment files to entry division for customs clearance.

Prepares files for entries

Monitoring and following up on shipments until delivery.

Support other team members by supervising operations and provide backup for absence/ peaks in operational activities.

Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan

Now, here is what we need from you!

Knowledge of the Import/Export procedures in a freight forwarding environment.

Mandarin Speaking.

Good Negotiation and communication skills.

High result orientation.

Customs regulation knowledge.

Able to work timely with high accuracy.

Microsoft Excel and Word knowledge.

3-5 years related experience.

Must have a matric.

Industries:Package/Freight Delivery

Function: Others