Retail Executive

Job Purpose

Implement the prescribed retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies

Differentiator

Apply practical knowledge of job area typically obtained through advanced education and work experience

Work independently with general supervision

Problems faced are difficult but typically not complex

Key Tasks

Implement retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies

Reconcile sales data to determine if store is meeting financial goals and implement plans to improve performance

Execute all safety and security procedures

Participate in day to day activities like merchandise receiving and stocking, non-sales departmental work, such as check-out, photo lab or bagging orders

Collaborate with the team in multi-store non-sales operations activities including new store opening coordination, payroll/incentive plans, event planning, and/or contest planning and promotion

Manage and maintain efficient distribution networks

Execute retail plans and processes in organizing all store operations and allocating responsibilities to personnel

Stakeholders

May influence others within the job area through explanation of facts, policies and practices

Support and interact primarily with colleagues of own function

Build relationships and understand customer and key stakeholders interests and concerns

Address task-related issues appropriately to maintain work relationships

Management Responsibility

Individual contributor without direct responsibility for leading others

Skills

CRM, Customer Satisfaction, Customer Acquisition, Stores, Entrepreneurship, Complaints, Conflict Resolution, Clear Communication, Persuasion, Selling, Cross-Selling, Pricing, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Inventory Management, Budgets, Sales Forecasting, Sales Targets, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements

Education Level

Bachelor’s Degree or equivalent experience/qualification

Industries:Package/Freight Delivery

Function: Others