Operations Manager - BPO for Local Telco Account

Job Track Description:

Assists others in achieving goals.

Manages performance appraisals and pay reviews.

Manages training for 3 or more employees.

Manages hiring and termination actions.

Requires broad technical expertise and company/industry knowledge.

Is accountable for program management functions.

General Profile

Accountable for team performance and results.

Manages professional employees and/or supervisors.

Adapts plans and priorities based on resource and operational challenges.

Takes action based on policies, procedures.

Receives guidance from managers.

Provides technical guidance to employees, colleagues, and customers.

Responsibility Statements

Manages team members to deliver SLAs.

Manages revenue optimization and reduction of penalties.

Delivers quality, productivity, and compliance KPI reports.

Coaches team members for continuous development.

Industries:Information Technology & Services

Function: Others