National Customer Manager

Key responsibilities

Manage and develop a portfolio of prospects and existing customers & establish customer agreements. Develop and implement an approach to secure competitors major account customers (prospects) in the shortest time possible

Is in daily contact with customers, provide customer and sales support. Liaise with Ground Operations to ensure that Regular customers get the required service

Make decisions during negotiation with customers related to volume and discount levels. Propose discount agreements to the sales manager for approval

Plan, organise and direct the National Channel Group in country in order to achieve targeted revenues and profitability

Minimum Requirements

Education & Experience

Bachelor Degree and 6-8 years’ experience in related field, including at least 2 years of supervisory experience

Extensive depth of expertise and knowledge in specialized areas

A thorough understanding of specific aspects of work supervised

Develops advanced concepts

Viewed as expert in functional or business area within DHL

Deals with cross-cultural tactical issues

Relationship building

Commercial focus

Customer Orientation

Building and leading teams

Cross border thinking

Computer proficiency

Industries:Package/Freight Delivery

Function: Others