English CS (handling live chats) for Fresh Graduate - Yogyakarta

Responsibilities:

Provide timely support to customers through available communication channel (live chat).

Identify and escalate priority issues through proper channels.

Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

Meet all Key Performance Indicators set by the company and client.

Work with other team members in identifying better ways in providing better customer support.

Qualifications:

Minimum D3 or bachelor's degree from all majors with minimum GPA 2.75.

Good written and verbal communication skills in English (Will be tested during the recruitment process).

Fresh graduates are welcome to apply.

Flexible for SHIFTING schedule and changes along with in.

Strong problem-solving skills and demonstrated multi-task capabilities.

Preferably to have a typing speed of at least 50 words per minutes.

Fast learner and independent to work in the multi-LOB (email and live chat).

Able to start working immediately in June 2025.

We're seeking passionate, driven individuals to make an impact and grow with us.

Benefits:

Performance Incentive.

Salary UMR Plus.

Project Allowance.

Holiday Pay.

BPJS and BPJSTK.

Shifting Allowance (as the position requires shifting schedules).

Industries:Outsourcing/Offshoring

Function: Telemarketing and Telecalling