Endpoint Administrator

Essential Job Functions:

• Integrate Intune with other Microsoft 365 services for seamless operations and develop automation scripts for routine tasks.

• Act as point of escalation for Endpoint Management team

• Using company ticketing software to record, track and document problem solving process

• Access FAQ resources on the Internet/Intranet to aid in problem resolution

• Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications

• Assist in software patch releases and roll-outs according to company Change Management best practices

• Participating in company and department provided training

• Alert management to emerging trends in incidents

• Provides planning, analysis, implementation and testing of complex operating system software upgrades or new releases and assess any impact to other software products being utilized

• Interfaces with appropriate SITUSAMC staff or vendor during installation and in resolution of any problems

• Provides technical expertise in the analysis and resolution of complex problems and takes appropriate action to ensure maintenance of stated performance objectives to maximize system availability and minimize response time

• Provides appropriate documentation/reports to management

• Performs capacity/performance analysis, problem analysis, testing and tuning to ensure efficient use of resources. This includes the development of appropriate reporting

• Provides comprehensive on-call support for assigned operating system(s) and software products in event of production malfunctions

• Analyzes, resolves, and documents modifications to the operating system in resolution of system malfunction

• Works with all SITUSAMC staff to determine the impact of new or revised applications on existing systems software

• Assist in maintaining patching of SitusAMC environment

• Maintain and implement configuration and security settings on all Windows endpoint operating systems

• Maintain familiarity with all Microsoft security/audit requirements and controls

• Develop/maintain documentation to meet security/audit requirements

• Experience in Review/Monitor Vendor Service Portal website and other vendor forums for updates/patches to keep systems up to date

• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• College degree in related field or equivalent combination of education and experience

• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.

• Proven experience with Microsoft Intune and related technologies.

• Strong understanding of Mobile Device Management (MDM) and Mobile Application Management (MAM) principles and security frameworks.

• Experience with endpoint management tools and technologies.

• Familiarity with security policies, configurations, and best practices.

• Ability to diagnose and resolve technical issues effectively.

• Ability to work with cross-functional teams and communicate technical information clearly.

• Experience with scripting languages (e.g., PowerShell) for automation.

• Advanced knowledge of the creation and maintenance of operating system images (physical & Virtual), application packages and task sequences

• Advanced knowledge of patch management methodologies

• Extensive application support experience with Microsoft Office suites and Office365 Applications.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Strong documentation skills and a willingness to assist with documentation

• Self-Starter with ability to work as part of a team and individually as required by specific project needs

• Excellent time management skills and the ability to prioritize

• Ability to conduct research into a wide range of computing issues is required

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Exceptional customer service orientation

• Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work

• Must be able to physically handle and set up technology equipment. Can require lifting up to 30lbs

Industries:Financial Services, Investment Management, Real Estate