Client Success & Operation Intern

About the job

1 | Respond to Customer Emails

Track and prioritize emails to provide quick yet detailed responses,

Answer emails about marketing issues, such as broken links, subscription requests, platform accesses,

Provide clear answers to newsletter-related questions and support administrative requests or live support to our Live Sessions,

Follow up with HR, finance, prospects’ related inquiries,

Respond to customer questions related to features, usage, or technical issues on our products,

Guide customers on how to access or navigate specific platform features.

2 | Ensure FAQ & internal processes are updated

Regularly review, update and log important customer questions & feedback in the FAQ and ensure all team members have access to up-to-date information,

Collaborate with other departments to ensure accuracy of answers,

Update the internal processes.

3 | Community Management

Create post and animate the community,

Answer client’s issues & empower them.

4 | Be a key within the OPS Team

Track recurring customer issues and report them to relevant teams,

Escalate high-priority or sensitive cases.

Follow up & Support our Coach Facilitators

DO YOU RECOGNIZE YOURSELF? 😍

Experience

You are currently studying in top tier business school, Business Administration programs, customer relationship, leading management or client experience

Personality

Proactive & solution-oriented 💡

Empathetic with great communication skills 🤝

Know how to multitask in a constantly evolving environment 🌪️

Adaptable, focus and attention to detail 👀

Customer oriented in all circumstances 👥

Drive & Problem Solver: You are ambitious, work hard because you love it, take ownership and get things done.

Analytical Mind: You can question yourself, identify and formulate issues quickly, and always try to support your analysis with data.

Growth over Ego: You are eager to learn and receive difficult feedback to progress. You let others express themselves and seek to understand their points of view.

Team Player: You like working in a team toward a common goal, sharing and winning together.

Strong desire to create the Wow effect.

Strong organization skills that are reflected in your daily work.

Obsessed with excellence and always seeking to improve your work.

Language:

French: native or bilingual

English: fluent. You can hold a conversation on specific details with English-speaking colleagues. Our chosen language for written communication is English.

Currently, 20% of the team is International, from the cherry blossoms of Japan, the Canadian lakes and to the forest of Madagascar.

TECHNICAL :

You should be at ease when we speak about Notion & Excel & IA !

Industries:Education

Function: Admin and Back office