Chief Operating Officer (COO)

he role

The role holder will be responsible for the company’s operational functions to ensure process optimization, efficient claims management, underwriting efficiency & regulatory compliances. The COO role will ensure that the operational functions support business growth, business efficiencies, enhance customer experience, align with industry regulations and best practices, and help achieve the business’s strategic goals.

Key Reporting Relationships

Internal Reporting Lines External Stakeholder Engagement

Direct Reports: Head of Claims, , Head of Human Resources, Head of ICT and Head of Underwriting

Brokers, Saccos, Agents, Auditors

Indirect Reports: Claims, HR, ICT and Underwriting teams Industry Associations

Key Roles & Responsibilities

Strategy & Operational Business Efficiency

Provide the Board of Directors and management with key technical and professional advice with regard to the business strategy execution

Develop and implement operational strategies to optimize performance and increase efficiency.

Oversee the claims, underwriting, ICT and human resource teams

Define business processes to achieve optimum competitive positioning and standards of operation

Put in place standards for interdepartmental service level agreements that will improve organizational efficiency

Set and take corrective action against significant deviations from the set business strategies and standards.

Drive the automation and digital transformation agenda of core business functions

Continuously improve workflow efficiency, productivity and cost-effectiveness.

Perform budgetary control of operational functions.

Industries:Insurance

Function: Others