Chief Information Officer

Duties & Responsibilities

Software Development

Oversee the full software development lifecycle, including design, development, testing, and deployment of products and features.

Lead and mentor cross-functional engineering teams (front-end and back-end) to deliver high-quality, scalable solutions.

Collaborate with product owners and UI/UX teams to translate business requirements into technical deliverables.

Provide strategic guidance to senior management on software architecture and development priorities.

CRM

Oversee integration, customisation, and upgrades of ERP and in-house CRM systems (Buisy & Nexus).

Ensure seamless integration across ERP, CRM, and analytics platforms (Microsoft BI) to unify data flows and enable real-time decision-making.

Partner with Sales, Carbon, and Customer Experience teams to optimise CRM workflows, automation, training, and user adoption.

IT Governance & Operations

Lead the management of global IT infrastructure—including data centres, cloud platforms, and network architecture—to ensure high availability, low latency, and cost-efficiency across regions.

Oversee IT localisation efforts, such as integrating with local mobile network operators (MNOs) in our IoT devices, supporting multilingual systems, regional payment gateways, and adapting to local business practices.

Manage 24/7 IT support operations for global teams.

Maintain and manage vendor relationships, including contract negotiations and service-level agreements.

Cybersecurity & Risk Management

Implement cybersecurity best practices and compliance measures across all IT systems and data platforms.

Identify, assess, and mitigate IT and data security risks in a proactive and continuous manner.

Call Centre Technology Management

Lead the implementation and optimisation of call centre platforms to support omnichannel engagement (voice, chat, email, social media).

Integrate CRM systems with call centre solutions to improve customer journey visibility and agent efficiency.

Ensure high availability, scalability, and disaster recovery capabilities for mission-critical call centre systems.

Deploy AI-driven enhancements (e.g., chatbots, sentiment analysis, predictive routing) to elevate customer service and reduce operational costs.

Collaborate with customer service leadership to track and optimise key performance metrics (e.g., SLA compliance, CSAT).

Skills and Experience:

Bachelor’s degree in computer science, Software Engineering, or related field; Master's degree preferred.

Proven leadership in global software development, IT operations, and cross-functional team management

Deep expertise in ERP/CRM systems integration and workflow optimisation.

Strong background in cloud infrastructure, cybersecurity, and compliance.

Experience implementing omnichannel call centres and AI-driven customer engagement technologies.

Skilled in driving digital transformation through strategic technology investments and data-driven decision-making.

Familiarity with manufacturing or asset-intensive industries is a plus.

Industries:Oil & Energy

Function: Web Development