Chief Commercial Officer (CCO).

Key Roles & Responsibilities

Business Growth & Revenue Generation

Develop and execute short and long-term commercial strategy to that will drive compelling revenue growth and profitability.

Proactively identify commercial opportunities, partnerships and market segments for expansion.

Develop commercial models and drive technology optimization to increase revenue and growth

Sales & Distribution Strategy

Oversee sales targets and key account management to ensure business growth.

Drive product innovation and align offerings with customer needs.

Develop and strengthen relationships with brokers, agents, and corporate clients.

Expand digital and direct sales channels for enhanced accessibility and market penetration.

Marketing, Customer Experience and Retention

Oversee the development and implementation of a brand positioning strategy to enhance market presence.

Oversee marketing campaigns, digital marketing efforts and customer engagement initiatives

Develop customer-centric strategies to improve retention and cross-selling opportunities

Ensure effective market research and competitor analysis to refine commercial strategies.

Implement customer feedback mechanisms to drive continuous improvement and meaningful customer engagements

Leadership & Stakeholder Management

Work closely with the executive team and the Board of Directors to align commercial strategies with overall business goals.

Provide regular updates and reports to the executive team and board of directors regarding commercial performance, market trends and strategic initiatives

Lead, guide and oversee all the Commercial activities which include Business Development, Sales, Marketing and Customer Service in order to achieve set targets

Ensure seamless coordination between sales, marketing, customer service, underwriting and claims teams for an enhanced customer journey.

Represent the company in industry forums, strategic partnerships and negotiations.

Maintain strong relationships with regulatory bodies, corporate clients and key stakeholders.

Qualifications and Competencies

Bachelor’s degree in Business Administration, Marketing, Sales or a related discipline from a recognized university

Master’s degree in a business related field (e.g., MBA, Strategic Management) will be an added advantage.

Professional certification (e.g., AIIK, ACII)

Industries:Insurance

Function: Others