Senior Customer Success Manager

Description

Our client is looking for a seasoned Senior Customer Success Manager who’s ready to roll up their sleeves and

make an impact in a fast-paced, growing team. You’ll play a key role in driving customer retention and revenue growth while thinking strategically and solving problems with flair. Our Customer Success team is at the heart of the company, so strong communication and collaboration are a must. If you're passionate about building relationships, expanding accounts, showing what best-in-class CS looks like, and driving initiatives that improve how we work—let's chat!

Your responsibilities will include:

- Being our customers’ trusted advisor: build strong and lasting relationships with your customers and

position yourself as their trusted advisor to help them realise their goals.

- Driving retention : drive retention with proactive engagement, spotting risks early, and solving problems like a pro.

- Expanding revenue: identify and close revenue opportunities through expansion and cross-sell across your

Book of Business. You have a strong commercial nous to make it happen.

- Collaborating seamlessly: collaborate with our Ops, Sales, Marketing, RevOps and Finance teams to ensure

an excellent customer experience.

- Owning the bigger picture: help improve team efficiencies and scalability, by driving projects and initiatives

that make an impact - beyond just your day-to-day.

- Leading from the front: you mentor more junior team members and show them what a best-in-class CSM

looks like!

Skills and Experience

You have:

- 6+ years in a CSM role, ideally with some Senior CSM experience and with a higher volume of accounts.

You’ve seen it all and know how to handle the tough stuff.

- Awesome communication skills that make it easy to build rapport with customers and teams.

- Organized and on-point, juggling multiple tasks with ease and bringing strong problem-solving skills to the

table.

- Strong numeracy skills: you’re comfortable with numbers (think tax, net/gross, and FX rates - sounds more

boring than it actually is, we promise!)

- Startup mentality: You thrive in fast-paced environments, love the variety of a startup role and rolling up

your sleeves.

- Proven track record in driving revenue growth and managing customer portfolios.

- Project leadership: Experience in driving initiatives and getting stuff done beyond the everyday grind.

- Qualification: Bachelor’s Degree

Preferred Skills:

- Experience with Salesforce and Monday.com

- Experience working in a tech startup / scale-up

Compensation and Benefits

What you’ll get:

- A unique customer-facing role that works at the intersection of multiple teams so your impact will

be endless!

Industries:Human Resources

Function: Others