Quality Assurance Specialist - Apprentice (For Pooling)

About the job

Stealth Monitoring is looking for talented individuals like you! Be the next Quality Assurance Specialist.

Stealth’s Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action which will be shared to stakeholders. The QAS assists in developing, creating, and implementing quality process and procedures; as well as making recommendations for enhancements.

Job Highlights

Day 1 HMO for you and two (2) of your dependents.

Annual and Performance Based Salary Increase

Additional Leave Credits

Duties & Responsibilities

Problem Identification and Analysis

Investigates missed incidents and customer (internal /external) complaints.

Identify root cause, risks, trends, patterns, threats, and operational challenges to be communicated to the Monitoring center.

Analysis of strategic plans and reviews in the Monitoring Center processes.

Formulate recommendations to prevent further deviation from the standard process and /or promote continuous improvement of processes. Recommendations are to be communicated to the Monitoring center.

Prepares and analyzes internal and external quality reports for management review.

Perform other duties as assigned.

Performance Monitoring

Achieves quality assurance of operational objectives by contributing information and analysis to strategic plans and reviews.

Preparing and completing reports on trends, patterns, threats, and analysis on productivity, quality, and customer-service standards.

Operations Audits to establish alignment of Operational standards and recommend improvements.

Assesses readiness of new hires into Production.

Overall Communication

Provide timely feedback and Performance Management data to Monitoring Center Manager, Supervisors, Team Leads, and Video Surveillance Operators to correct and prevent further deviation from the standard processes.

Collaborate and recommend with the Training Specialists and Monitoring Center Manager to develop instructional materials for training courses and executing training plans.

Communicate process updates to the Monitoring Center

Ability to coach and train Monitoring Center staff effectively and efficiently.

Qualifications

Graduate of any 4- course

Minimum of 3 years experience in a Quality Assurance role

Lean Six Sigma certification is an advantage

Good working knowledge of MS office software

Excellent computer skills

Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements

Excellent communication (oral and written) skills

Ability to manage priorities

Time management and organizational skills

Interpersonal skills, self-confidence, leadership capabilities

The ability to communicate in a clear, simple, constructive, and effective fashion

A customer-oriented approach

Good decision making and problem-solving skills in a changing environment

Proven ability to coach, train, and motivate for perform

Industries:Security & Investigations

Function: Admin and Back office