Global Travel Strategy Lead

Key Responsibilities:

• Team Management

• Lead, motivate, and manage a travel specialist to meet performance targets and service levels.

• Conduct regular meetings, provide coaching and identify training needs to improve skills and productivity.

• Manage scheduling, workload distribution to ensure seamless, timely and accurate operations.

• Operational Oversight

• Oversee the planning and management of the following:

• Travel Profiles

• Bookings

• Expense Claims

• Payment Flows

• Set up of Global Hotel Program

• Approvals

• Travel Gaps and Exceptions

• Egencia (system)

• Global Travel Page

• Travel policy compliance and governance

• Performance Monitoring

• Track service performance through KPIs and metrics such as timeliness and accuracy.

• Prepare and present regular performance reports to management

• Manages ad hoc reporting and presentation as the business need arises.

• Collaboration and Communication

• Work closely with various internal departments to align on service goals and organization objectives related to travel

• Build and maintain strong relationships with stakeholders, travel partners, suppliers and vendors.

Qualification and Skills

• Proven experience in a leadership role.

• Strong knowledge of travel systems and industry trends.

• Excellent communication and international, and problem-solving skills.

• Ability to manage and inspire to achieve targets.

• Exceptional organizational and multitasking abilities.

• Proficiency in relevant travel and customer relationship management tools.

• Customer-focused mindset with the ability to handle high-pressure situations

• Have worked in a multi-national company and/or have support multiple countries

Educational Requirements:

• Bachelor’s degree in Travel, Tourism, Business Administration or related field

Must-Have Qualifications:

· Acts within the Center of Excellence (COE)

· Individual Contributor role with strategic responsibilities

· Must handle both administrative and strategic tasks

· Experience with Egencia tools (travel management system)

Industries:Human Resources

Function: Others