Customer Service Representatives

Engage with existing customers via phone calls to discuss policy

renewals.

- Explain product features and benefits to ensure continued customer

interest.

- Handle customer queries and resolve concerns in a timely and

professional manner.

- Maintain detailed records of customer interactions and follow-ups

using CRM software.

- Identify opportunities to upsell or cross-sell insurance products.

- Achieve monthly targets for renewals and retention KPIs.

Industries:Insurance