Customer Service Representative (Dayshift - Onsite)

Ideal Candidate (Must Have Requirements)

A minimum of 3 years of work experience in customer service, sales and e-commerce, banking, finance and commerce, accounting, marketing, or human resources. Experience in administrative roles is also preferred

Proficiency in using Google and/or Microsoft Office applications, database management tools, and other computer skills

Experience with invoicing, complex administrative tasks, and client relations is a plus

Strong written and verbal English communication skills

Excellent email and calendar management abilities

High attention to detail

Willingness to work on-site at our Cebu City office

Tasks and Responsibilities

Entering and documenting data, and assisting with forms or loan applications

Managing emails and calendars

Updating and maintaining client records in the Customer Relationship Management (CRM) system

Coordinating with customers and clients, including prospects and existing clients

Handling client social media administration as needed

Documenting and improving processes as required

Conducting research, reporting, and managing vendors as necessary

Industries:Financial Services

Function: Others