CRM Associate Product Manager

About NxtWave

We’re on a mission to create the next million software engineers!

NxtWave is one of India's fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.

Scale at which we operate on the tech level (as on February 2023)

• 370 Cr+ learning minutes spent

• 69 Cr+ Code Runs

• 4.2 Bn+ API Requests Handled by our servers

Know more about NxtWave: https://www.ccbp.in

Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle

🏢 Role Overview

💼 Key Responsibilities

Strategic Planning & Implementation

• Implementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs.

• Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction.

• Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency.

• Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations.

Data Management & Optimization

• Data Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer information.

• Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals.

• Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configurations.

Collaboration & Communication

• Cross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements.

• Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress.

• User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities.

Continuous Improvement & Innovation

• Industry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement.

• User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies.

⚒ Skills

Foundational Skills

• CRM Strategy: Experience in developing and executing CRM strategies that align with business objectives.

• Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decisions.

• Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Technical Skills

• CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics).

• Integration Management: Familiarity with managing CRM integrations with other business tools and applications.

• Technical Support: Ability to troubleshoot technical issues and provide user support.

Why Work with Us?

• Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement.

• Innovative Environment: Join a team that values innovation and encourages continuous improvement.

• Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers.

• Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusio

Industries:Computer Software, Information Services, Information Technology & Services