Team Lead for BPO Financial - Treasury Services | EXL Cebu

In this role, you’ll make an impact in the following ways:

· Manage a team of 15 Treasury Services / Transfer Agency Specialist

· Results-driven leadership experience on day-to-day operations as a key contributing member of a high performing organization.

· Forecasts and manages staffing levels and capacities at team level achieving target shrinkage targets, absenteeism, and attrition.

· Excellent organizational skills with the ability to manage own workload and deliverables, with sense of urgency and ability to prioritize and multi-task.

· Strong interpersonal skills with the ability to forge strong relationships with key stakeholders, team members, and managers.

· Align company priorities and strategies to employee metrics and goals, evaluate employee performance and progress, and strive to recognize, encourage, and improve team performance to support organizational business targets, supporting inclusive work environments.

· Effective root cause analysis and analytics to supplement coaching methodologies to drive results to key performance metrices.

· Powerful communication skills to articulate clearly and confidently on complex processes in a way that would be easily understood.

· Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns.

· Competency to get up to speed quickly with new or unfamiliar subject matter and work under pressure with fixed timelines.

· Work with Workforce Management, Helpdesk, Quality Team, Business Intelligence, and other internal groups to successfully drive service delivery.

· Proactive provide value-add to the business by understanding and telling the story behind the numbers through analysis and insights.

Industries:Outsourcing/Offshoring

Function: Others