Customer Success Specialist, APAC Ecommerce

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What You’ll Be Spending Your Time On

• Oversee and manage existing client relationships, specifically in the ecommerce domain, and play an active role in developing long-term partnerships with top users by identifying emerging business needs and collaboratively building value propositions.

• Proactively strengthen existing relationships and create new ones to maximize acquisition, retention, and up-sell opportunities.

• Support the growth of the company’s capability in the financial services industry by developing and executing a go-to-market strategy in collaboration with analytics, business development managers, sales, and delivery teams.

• Work closely with Customer Success Managers to accelerate onboarding and growth of high-potential customers into their portfolios.

• Maintain accurate and updated records of customer activities within the CRM platform.

• Participate in events, BTL (below-the-line) activities, and represent Payoneer in industry forums to drive brand awareness and visibility.

• Create and articulate compelling value propositions for Payoneer services, in coordination with the marketing team.

• Develop long-term strategic relationships with key stakeholders.

• Draft and maintain business reports to support decision-making and performance tracking.

Must-Have Qualifications

• 1–2 years of experience in account management, business development, or other relevant client-facing roles

• Fluency in English (written and verbal)

• Bachelor’s degree, preferably in Business, Communications, or a related field

• Strong ability to develop business cases, conduct financial analysis, and forecast impact

• Ability to see the big picture, understanding how business drivers interconnect to drive growth

• Excellent written and verbal communication skills

• Detail-oriented with strong analytical and business reasoning skills

• Proven track record of meeting and exceeding business goals

• Comfortable making decisions in dynamic environments and anticipating future needs

• Highly organized, focused, and able to work under pressure

Nice To Have (Preferred Experience)

• Experience in the IT/software industry

• Background in the ecommerce industry (e.g., platforms, logistics)

• Familiarity with Salesforce or other CRM systems

• Experience in the payments or banking industry

• Exposure to direct sales for small businesses involved in cross-border trade

• Experience with digital marketing, affiliate marketing, or social media

• Proficiency in data analytics and BI tools

• Experience working with and collaborating across remote teams

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build Each Other Up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

Industries:Capital Markets, Financial Services, Market Research