Agent Support Associate - Paid Internship

Roles and Responsibilities

Provide exceptional customer support to assigned agents, ensuring they have the necessary guidance to succeed.

Advise agents on Lami’s insurance products, helping them match policies to customer needs.

Onboard new agents onto Lami’s platform, providing hands-on training and ongoing support.

Stay informed about insurance industry trends and market best practices to better support agents.

Assist agents in setting and achieving sales goals, tracking progress daily, weekly, and monthly.

Support agents in following up on claims by liaising with the claims team for timely resolution.

Collect feedback from agents regularly and share insights with the relevant teams to improve services.

Participate in sales meetings, contributing fresh ideas to help grow Lami’s network of agents.

Escalate unresolved issues promptly to the appropriate team lead for further action.

Skills and Qualifications

Passion for sales, customer service, and the insurance industry (previous experience in sales or insurance is a plus but not required).

Strong communication and presentation skills with the ability to build relationships.

Resilient, proactive, and eager to learn in a fast-paced environment.

Friendly and approachable, with excellent interpersonal skills.

Well-organized with good time management abilities.

Comfortable using digital platforms and willing to learn new technologies.

This role is ideal for a motivated individual looking to start a career in insurance sales and support, with opportunities for growth at Lami.

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Method of ApplicationInterested and qualified? Go to Lami on lami.bamboohr.com to apply

Industries:Insurance

Function: Telemarketing and Telecalling