Program Manager – HR & Delivery

Job Title: Program Manager – HR & Delivery

Experience Required: 6+ Years

Location: Chennai, Tamil Nadu (US Shift timing - PST Time Zone)

Work Timings: 8:00 AM to 5:00 PM PST

Employment Type: Full-time

About the Role

We are seeking a results-driven Program Manager with a strong foundation in Human Resources, IT service delivery, and program coordination. The ideal candidate will bring a unique combination of HR operations experience, delivery/project management, and technical acumen in IT environments. This individual will play a key role in managing end-to-end delivery processes, ensuring workforce alignment, and fostering smooth communication between clients, technical teams, and HR functions.

Key Responsibilities

Program & Delivery Management

1.Lead planning, execution, and delivery of multiple concurrent IT staffing or services projects.

2.Coordinate with clients and internal technical teams to ensure timely and quality deliverables.

3.Track project milestones, manage risks, and report status to stakeholders regularly.

4.Align delivery schedules with client expectations and workforce capabilities.

HR & Talent Operations

1.Oversee onboarding, performance reviews, training initiatives, and exit formalities.

2.Partner with recruitment teams to identify gaps and ensure timely resource deployment.

3.Manage employee engagement, development programs, and HR compliance for project-based teams.

Client & Stakeholder Communication

1.Serve as a key point of contact for client interactions, ensuring high satisfaction and clear communication.

2.Translate client needs into actionable delivery plans and coordinate with internal departments accordingly.

Operational Oversight

1.Monitor KPIs related to delivery performance, workforce utilization, and HR metrics.

2.Drive continuous improvement initiatives within HR and delivery functions.

Required Skills & Qualifications

1.Bachelor’s degree in Computer Science, HR, Business Administration, or a related field.

2.6+ years of experience in program management, HR operations, and IT delivery/project coordination.

3.Strong understanding of IT project lifecycle, technical recruiting, and service delivery models.

4.Excellent communication, organizational, and stakeholder management skills.

5.Familiarity with tools like Microsoft Tools, Jira, Confluence, or HRIS systems.

Preferred Qualifications

1.Prior experience in IT services or staffing industry.

2.Exposure to U.S. HR and compliance frameworks (an advantage).

3.PMP or SHRM certification (preferred but not mandatory).

Work Culture & Benefits

1.Collaborative, fast-paced, and people-centric work environment.

2.Opportunity to work closely with cross-functional teams and leadership.

3.Flexibility to work within PST time zone / US Shift timings.

Industries:Human Resources, Information Technology & Services, Staffing & Recruiting