
Process Manager (At-Home Vet Services – Supertails)
SuperTails
Job Description
About the internship
We're looking for a smart, detail-oriented candidate to join our growing at-home services team at Supertails. You'll be responsible for managing & optimising the home services process. You'll be owning operational processes that ensure efficiency, consistency, and a smooth experience for both our pet parents and field teams.
Selected intern's day-to-day responsibilities include:
1. Design & implement processes: Build SOPs (standard operating procedures) for daily operations, home visits, feedback loops, and vendor coordination.
2. Monitor & optimize operations: Track how our processes perform on the ground, identify bottlenecks, and constantly look for ways to simplify and improve.
3. Cross-functional coordination: Work closely with on-ground teams, customer support, marketing, and tech to ensure seamless operations.
4. Quality assurance: Design and enforce checks to ensure services are delivered with consistency and quality.
5. Documentation & reporting: Maintain clean documentation of workflows and generate weekly/monthly reports for leadership review.
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 16th Jul'25 and 20th Aug'25
3. are available for duration of 6 months
4. have relevant skills and interests
Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe.
Industries:Information Technology & Services
Function: Others
Job Skills
- Market Analysis
- Operations
Job Overview
Date Posted
Location
Offered Salary
17000 INR per month
Expiration date
Experience
