Officer – Sales and Service

Key Responsibilities

Business Growth

Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.

Migrate customer transactions from the branches to low-cost electronic channels to lower Branch Operational costs.

Customer Service

Provide customers with competent, timely and error-free services in account opening and account management (Assets & Liability products, after sales etc.) to ensure high levels of service and customer satisfaction

Consistently meet and exceed service standards set for the customer services.

Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from potential customers through interaction and dissemination of product and service information.

Service Quality & Business Operations Control

Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.

Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.

Internal Process

To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.

To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).

Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.

Responsible of custodianship of securities as assigned by the Branch Manger

Training & Development

Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.

Maintain effective relationships with supervisors and peers and provide support whenever it is required.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Job Specification

Education

Minimum Bachelor’s degree

Training Skills

Commercial Market knowledge

Relevant Product Knowledge

Computer skills

Work Experience

Minimum 2 years’ Banking experience in a similar role

Industries:Banking

Function: Others