IT Service Desk Officer

Main Responsibilities:

1st line support for staff on service requests and incidents

Escalate unresolved issues/requests to 2nd Line in a timely manner.

Ensure continuity of banking operations via high quality customer service

Assist with on-boarding of new users,movement, leave plan, and exit of staff.

Assist in maintaining inventory of all equipment and related stock.

Ensure compliance to operating procedures.

Installation of software on systems and servers for branches and Head Office

Maintenance of File Server and user rights

Assign users and computers to proper groupsin Active Directory

User and profile maintenance on the Active Directory

Installation & Update Maintenance of Anti-virus software for all users

Windows Patch and Anti-Virus Updates for all computer hardware

Perform timely workstation hardware and software upgrades as required.

Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Necessary experience, skills and knowledge

Minimum of B.Sc. or Higher National Diploma in any discipline

At least three years of relevant experience in a similar environment

I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)

Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset.

Proficient in troubleshooting issues relating to hardware and software

Should be familiar with Active Directory.

Industries:Banking

Function: Web Development