ID Data Operator

DESCRIPTION OF JOB TASK AND RESPONSIBILITIES:

Provides telephone technical support to employees regarding technical aspects of assigned products.

Answers questions about installation, operation, configuration, customization, system status, interacting with network services and application developers to restore service, and usability, and identify problems.

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.

Provide technical support to organizations' internal users of desktop applications and hardware.

Responsible for the administration of one or more of the following data systems: Computer systems hardware, software, information systems & and peripheral equipment such as servers, desktops, printers, and storage devices.

Maintains, installs, upgrades, and configures data systems, administers operating systems, and maintains basic security and recovery procedures such as scheduling and backups.

Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.

Performs other duties as assigned IAW contractual, functional, and mission requirements.

BASIC JOB QUALIFICATIONS: (Knowledge, Skills, and Abilities (KSAs):

Knowledgeable in Computer Networking

Knowledgeable in structured network cabling, installing, testing, termination & and troubleshooting.

Knowledgeable in Data Security, Backup, and Recovery.

Hands-on experience in installing, and troubleshooting IT Hardware and software.

Must be familiar with using computer diagnostics hardware & and software.

Must be familiar with Windows Server and desktop Operating Systems.

Must be familiar with Email service & and support.

Industries:Human Resources

Function: Web Development