Graduate Trainee: Relationship Manager - Business Banking (UAE Nationals)

Full job description

The incumbent will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Job Responsibilities:

Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.

Achieve Business Banking business goals as specified in the annual objectives.

Identify opportunities for sales and provide strategic direction to Relationship Officers.

Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank.

Ensure maximum penetration of the local market including NTB customers.

Focus on present customer base to enhance the asset and revenue books of the segment.

Providing timely advisory services to customers on various Trade and Treasury products and linking two.

Ensure minimum TAT’s and ensure service excellence.

To be conversant with the full range of SME banking.

Assisting the clients in resolving their issues with regard to trade, assets, insurance and investments.

Accountable for regular monitoring of client satisfaction and service quality levels.

To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-mis selling, etc and comply with the same.

To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times.

To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements.

To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times.

To document all meetings and contribute to the reporting processes established in the team.

To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC.

 

Industries:Financial Services

Function: Accounting and Finance