Field Sales Specialist

Join us in connecting people and improving lives!

In this Field Sales Specialist position

Develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function.

Achievement oriented.

Successfully delivering on both target and high customer satisfaction measure.

Customers – New & Existing.

Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.

Respond to customer enquiries/complaints.

Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.

Seeks and prospects for BC targets to win new customers generally in the applicable Net Sales amount per annum.

Plans and manages medium to large - sized Business Customers.

Builds rapport and trust with customers by being informed about customer’s business and the market.

Recommends solutions based on customer needs by using industry knowledge.

Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.

Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.

Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.

Sales Manager

Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioral patterns.

Other Departments

Maintain and support interdepartmental relationships.

Collaborate with colleagues across the organization to achieve shared goals.

Business Development

Develops sales plan/strategy/activities to achieve target budgets.

Responsible for conducting high quality presentation of the entire range of standardized products to customers.

Develop target lists of new business and continuously review and update.

Establish and present customized offers to customers.

Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.

Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

Prepare and realize planned sales calls.

Responsible for product targets.

Responsible for budgeted growth in new and additional business.

Secure/collect all necessary information to assess credit worthiness of potential customer. Support receivables functions.

Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.

Report activities, quotes, sales calls and other information through CRM

Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

Outstanding communication and negotiation skills and the ability to focus on outcomes. Proven ability to build and manage relationships.

Champion for development of successful sales engagement.

Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.

A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.

Relevant experience in sales, business development and logistics.

Advanced multilingual skills preferred, i.e. English.

Strong Microsoft Office skills.

Results oriented

Industries:Package/Freight Delivery

Function: Sales