Customer Service Manager

OTHER RESPONSIBILITIES

Strategy and leadership

Review, formulate and implement policies, strategies and plans to institutionalize the culture of service excellence.

Achievement of customer experience

Carryout across the board customer service assessments, review, recommend and implement the agreeable intervention measures.

Be the focal point for effective review and implementation of AKHK customer service charter.

Play the role of the customers advocate to ensure they receive quality service from all functions of the hospital.

Provide oversight to multidisciplinary teams to ensure achievement of customer experience.

Implement the Customer Events Calendar for the year and recognized world and national events.

Provide oversight to the successful implementation of customer satisfaction surveys.

Direct, monitor and implement Customer Service Performance indicators-TAT and manage accurate daily, weekly and monthly quantitative reports to guide decision making.

Effectively manage customer/client feedback with appropriate tools and approaches such as Customer Engagement forums,

Industries:Hospital & Health Care

Function: Others