Team Leader - In-house Contact Center

Job Responsibilities:

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Responsible for daily work of the team and ensure the normal operation

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Supervise the operational data of the call center and conduct proper onsite management

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Properly distribute the daily tasks within the team and host daily meetings

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Supervise the staff KPI and take precautions to enhance the ability of the staff

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Train and convey new procedures and monitor the implementation and performance

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Deal with the complaints and communicate with staff regularly

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Conduct communication concerning the monthly performance appraisal with staff

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Arrange rational shift by estimating the volume of business

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Propose projects that optimize the working procedures and complete them

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Cooperate closely with other team leaders

Job Requirements:

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Bachelor's degree in Management, Comms, and/or any relevant field

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At least 3 years supervisory experience in customer service team; travel/tourism industry, preferred

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Excellent written and verbal English communication skills; ability to speak Mandarin is a plus

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Ability to lead and motivate teams; has strong teamwork spirit

Industries:Hospital & Health Care

Function: Telemarketing and Telecalling