Principal Analyst - Managed Service Operations (Cleared Derivatives)

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding.

We are a Global Operations team providing best in class Cleared Derivate services to top tier investment banks and financial institutions. Our services include Trade clearance & allocation, Reconciliations, Trade Break Management, Exchange Funding & Client Margining, Brokerage, Static Data and Trade Lifecycle Management.

About the Role:

General Duties & Responsibilities

As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement.

You will form partnerships with our client’s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.

You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset.

Educational Requirements

Associate’s or Bachelor’s degree in Business Management or Finance, or an equivalent level degree. (Americas region this is preferable but not mandatory)

2+ years of experience in Operations or working in a multinational bank or financial institution. (Americas region this is preferable but not mandatory)

Advanced professional individual contributor role with broad understanding of their area of expertise. Resolves complex issues requiring in-depth knowledge and skills. Exercises judgment in decision making, determines approach, methods and procedures to use on new assignments. May coordinate and guide the work of others.

General Knowledge, Skills & Abilities

Ability to multitask

Microsoft office literate

Excellent communication skills/personality for client interaction

The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters.

About the team:

As a global Client facing group, the core functions performed by the Business Solutions team are to;

Identify, collate and manage an ongoing Risk Elimination book of work.

Ensure our Scope of Services are being executed as per our contractual obligations

Manage the Operations Change book of work, ensuring that change is delivered on time and as expected.

Reduce Operational Risk by implementing process improvements, automation, technical enhancements and global consistency.

Identify key processing and risk trends in our data and design improvement plans to improve our STP landscape.

Support the Full-Service Operations (FSO) CoE locations in achieving their target operating model and improve BAU efficiencies by automation

Support the Sales team in new business and client facing engagements.

What you will be doing:

Ownership of the Client Account administration (Onboarding/Offboarding) and the monthly reconciliation of VDI’s

Ownership of the Client mandatory training ensuring adherence to training deadlines, tracking and reporting.

Annual review of Service Level Agreements.

Annual Audit attestation of Standard Operating Procedures (SOP’s) and End User Developed Applications (EUDA’s).

Real-time tracking and reporting of monthly Service Level Agreements, ensuring that Operations are aware intramonth of SLA impacts, and any SLA breaches are logged and tracked through to remediation.

Facilitate, Chair or Participate in weekly/monthly forums, covering; Business Health KPI’s, Incidents, Business Heath, and Risk/Control & Improvement.

Support of internal/external Risk Reviews / Client questionnaires.

Provide timely and accurate MI/Data extracts to furnish the Governance meeting materials.

Provide Client/Audit annual review status and findings to Risk & Governance Manager and Risk COO.

Job requirements:

2+ years of experience in Operations or Manager Service Change.

Experience gained with working in a multinational company or bank/financial institution supporting Cleared Derivates

Direct Client facing experience, both internal and externals clients

Proven track record of managing a book of work through to delivery

The ability to communicate across business lines, between Operations, Managed Change and IT Development

Industries:Information Services, Outsourcing/Offshoring, Telecommunications