Global Operations Team Manager

What You'll Do:

Lead and develop a multicultural team of trainers, ensuring exceptional lesson delivery on a global scale.

Drive operational performance through KPI management, data analysis, and continuous improvement initiatives.

Collaborate with cross-functional teams to implement scalable solutions that enhance the learner experience.

Take ownership of recruitment, performance management, and ongoing development of trainers.

Act as a strategic partner to ensure trainer alignment with business goals and organizational priorities.

Conduct quarterly performance reviews and provide actionable feedback.

What Were Looking For:

3-5 years of experience in people management, operations, or customer success.

Strong leadership and problem-solving abilities.

Bilingual in English with excellent communication skills.

Proven ability to manage large-scale operations and drive business impact.

Experience in multicultural environments; background in education or training is a plus.

Passion for continuous learning and development.

Industries:Education

Function: Others