Front Desk Receptionist

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Prepare and complete room and restaurant bills

Handle payments through cash, cheques and credit cards

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for our customers and event attendees, like conference guests

Upsell additional facilities and services, when appropriate

Maintain orderliness and cleanliness at the front area

Proper handover before leaving shift

Qualifications

A diploma in Hospitality.

Must have previous experience in the hospitality industry, preferably as a receptionist.

Excellent Communication skills

Good Customer service skills

Good interpersonal skills.

Must be orderly.

Ability to multi-task.

Good crisis management skills

Industries:Hospitality

Function: Others