Executive- Telecaller

Job description

Position: Executive/ Sr. Executive/Assistant. Manager – Tele caller

Functional Area: Resources

Department: Child for Child (CFC)

Experience Required: 1-3yrs

Job Location: Smile Foundation, Head Office, Delhi

About Smile Foundation

Smile Foundation works for the welfare of underprivileged children and their families through intensive programs focused on education, healthcare, skilling and women empowerment and Empowering Grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organization impacting lives of over 1.5 million underprivileged children and their families with project presence in 25 states across India,10 offices in strategic locations and over 650 employees, besides countless volunteers, well- wishers and supporters.

The organization also holds Special Consultative Status with United Nation’s Economic & Social Council (ECOSOC), accredited with global organizations like GuideStar, United Way, CAF America, Give2Asia and many more. Furthermore, continuously for the past Five years Smile is a Great Place to Work © Certified organization and is considered ‘Gold Standard’ in identifying and recognizing Great Workplace Cultures.

Currently SF has been implementing projects worth Rs 120 Crore across India directly or with the help of grassroot organizations, primarily CSR funded projects of varied scale both in urban slums and rural areas including aspirational districts in thematic areas mentioned above. The wealth of knowledge emanated from the same is immense, however the same is grouped in systematic manner which can be used for pitching for large projects of long term in nature leading to data driven knowledge products which can be further used in creating large scale impact.

Visit our website to know more about us and our latest development: www.smilefoundationindia.org

Smile Foundation’s Child for Child (CFC) program addresses children from well to do families who go to good schools and sensitizes them at an early age about the disparity that exists between them and others who cannot afford to go to school. We welcome applications from dynamic people who are willing to travel and conduct CFC programs in educational institutions in their areas.

Key Responsibilities

• Make outbound calls and send emails to potential Schools Partners to book the appointments with School principals and Schools Coordinators. Maintain a record of calls / Emails and update information in the database with remarks.

• Follow up on leads and convert them into fix appointments.

• Achieve daily/weekly/monthly targets as assigned.

• Handle complaints or concerns professionally and escalate when necessary.

• Work closely with the fundraisers to support to achieve their goals. Skills.

Education & Qualification

• Any Bachelor Degree or a related field.

• Proven experience in telemarketing, fundraising, sales or related fields.

• Excellent communication and interpersonal skills.

• Fluency in English and Hindi (spoken and written).

• Ability to handle rejection and stress in a professional manner.

• A positive attitude, strong work ethic, and willingness to learn.

• A minimum of 1 to 3 years of experience in school fundraising preferably or in business development/ sales/ marketing

• Proficiency in using CRM software or similar tools.

Competencies

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Able to give and take during a conversation in a balanced way, listening as well as speaking at appropriate intervals.

• Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

• Initiating action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

• Energy and Enthusiasm: Consistently maintaining high levels of activity or productivity; sustaining long work hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time

Women Candidates are encouraged to apply.

Please Note: Only shortlisted candidates would be contacted by the Human Resources Team

Industries:Civic & Social Organization, Health, Wellness & Fitness, Non-profit Organization Management