Customer Success Specialist (BPO)

Job Title: Customer Support Executive – BPO (Mumbai)

Location: Mumbai, Maharashtra

Job Type: Full-time

Experience Required:

• Minimum 1 year of experience if 12th pass

• Fresher welcome if graduate

• Key Responsibilities:

• Handle inbound and outbound customer calls effectively and professionally

• Resolve customer queries, issues, and complaints with accuracy and efficiency

• Maintain up-to-date knowledge of products and services to provide accurate information to customers

• Document call details and customer interactions in CRM systems

• Follow communication “scripts” when handling different topics

• Meet performance goals and quality standards

Required Skills:

• Excellent verbal and written communication skills in English

• Ability to listen actively and respond empathetically

• Good problem-solving abilities and customer-oriented attitude

• Basic computer knowledge and typing speed

Eligibility Criteria:

• Education: Minimum 12th Pass with 1+ year BPO experience

• Graduates (any stream) – Freshers can apply

• Age: 18 years and above

• Comfortable with rotational shifts and working from office

Benefits:

• Attractive salary with performance-based incentives

• Paid training and onboarding support

• Growth opportunities within the company

• Friendly and supportive work environment

Industries:Computer Software, Mechanical Or Industrial Engineering, Telecommunications