Customer Service Representative

Job Responsibilities

- **Answering inquiries**:

- Respond to customer questions via multiple channels such as phone, email, live chat, or social media. For example, in an e - commerce company, a CSR might answer questions about product features, availability, and shipping times.

- **Providing product or service information**:

- Educate customers about the company's offerings. This could involve explaining the functionality of a software application, the benefits of a financial service, or the ingredients in a food product.

- **Handling complaints**:

- Listen to customer grievances patiently, empathize with their concerns, and work towards resolving the issues. For instance, if a customer has received a defective product, the CSR will initiate the return process and arrange for a replacement.

- **Processing orders**:

- Take customer orders accurately, verify payment information, and ensure smooth order fulfillment. In a restaurant, CSRs may take take - out orders over the phone and coordinate with the kitchen staff.

- **Following up with customers**:

- Check in with customers after an issue has been resolved to ensure their satisfaction. This helps build long - term relationships and shows that the company values the customer's experience.

Industries:Accounting, Banking

Function: Human Resources