CRM Developer(Contract)

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes

• Investigating problem areas followed by the software development life cycle

• Facilitate root cause analysis of the system issues and problem statement

• Identify ideas to improve system performance and impact availability

• Analyze client requirements and convert requirements to feasible design

• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements

• Conferring with project managers to obtain information on software capabilities

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2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software

• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases

• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.

• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system

• Ensuring that code is error free or has no bugs and test failure

• Preparing reports on programming project specifications, activities and status

• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns

• Compile timely, comprehensive and accurate documentation and reports as requested

• Coordinating with the team on daily project status and progress and documenting it

• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work

• Taking feedback on the regular basis to ensure smooth and on time delivery

• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.

• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements

• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code

• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation

• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc

• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment & Monitoring of Software

100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

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Quality & CSAT

On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

3.

MIS & Reporting

100% on time MIS & report generation

Industries:Information Technology & Services, Outsourcing/Offshoring, Telecommunications