Cash Applications Process Specialist

Full job description

Cash Applications Process Specialist

Location: Mandaluyong, Philippines (Hybrid)

Employment Type: Full-time

Job Summary:

We are looking for a detail-oriented Cash Applications Process Specialist to join our Order to Cash team. This role will mainly focus but not limited to ELL process on payments, chargebacks, refunds, reversals and reporting. The ideal candidate will have experience in cash application processes, credit card knowledge, strong analytical skills, and a keen eye for reconciliation and payment discrepancies.

Key Responsibilities:

Manage and track online or automatic payment transactions, including chargebacks and disputed payments.

Work closely with banks and payment processors to track and confirm fund settlements and chargeback disputes.

Accurately apply customer payments to accounts in the financial system.

Communicate with internal stakeholders and other business teams to resolve payment discrepancies and provide account updates.

Work closely with our BPO provider from time to time to coordinate cash application activities and resolve outstanding issues.

Assist in preparing month-end and quarter-end reconciliation reports

Ensure compliance with company policies and SOX controls related to cash application process and reconciliation.

Support process improvements and automation efforts to enhance efficiency in cash application.

Other ad hoc tasks

Qualifications:

Bachelor’s degree in business, Finance, Accounting, or a related field OR college graduate with equivalent work experience in cash applications, accounts receivable, or financial operations.

2+ years of experience in cash applications, accounts receivable, or a similar finance role.

Strong customer service skills, including handling payment-related inquiries and dispute resolution.

Familiarity with Oracle, SAP, or any major ERP system for cash application and reconciliation is required.

Experience with credit card payment processing and chargeback handling is highly preferred.

Strong analytical and problem-solving skills with attention to detail.

Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Reconciliation).

Excellent communication and collaboration skills for working with internal teams, external partners, and BPO providers.

Industries:Education

Function: Others