Apprenticeship - Customer Satisfaction Measurement and Improvement

Responsibilities:

Be a part of customer facing projects/programs to guide the customer journey

Helping to do daily, weekly, monthly, and quarterly report related to Customer Experience

Understand existing process and actively involve supporting customer excellence

Requirements:

Fresh Graduate or Final-year student (with no remaining classes) in any major (preferably from Statistic, Mathematic, Data Science, Computer Science, or any related field

Understanding basic survey and data analytics

Ability to understand data reporting, especially on customer data and link it to customer excellence

Able to use Microsoft Excel fluently

Willing to do Hybrid Working system (WFO and WFH)

Commit to do 6 months internship program

Industries:Insurance

Function: Others