Sales Junior Associate

\Full job description

Organization Unit Purpose

The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/products, basis eligibility and need identified.

2. Job Purpose

To perform outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.

3. Job Responsibilities

Make 40 – 70 fresh outbound calls to generate new sales.

Generate possible customer’s leads.

Describe products and services to customer to create interest in purchasing a selective product.

Respond to queries with regards to products being promoted.

Enter customer information into the CRM and update where necessary.

Involve DSF (Direct Sales Force) whenever needed.

Follow-up on initial contacts as required to close the sale.

Complete call logs and reports.

Other duties as assigned.

Focus on day-to-day operations and ensure that targets for the day are being met

Identify proactively opportunities to improve performance and create actionable plans that drive results.

Take customer calls and ensure that they are handled to satisfaction.

Ensure ENBD services OM is applied in the unit’s daily activity.

4. What You'll Need

Bachelor’s or any diploma

Language proficiency - English / Arabic or English / Hindi is a must.

Minimum 2 years’ experience in Sales (banking sales preferred).

Knowledge of CRM systems.

Basic Negotiation and Problem solving skills.

A proactive and customer-centric approach.

5. Benefits

Competitive salary

Incentives based on the KPIs achieved

Career development opportunities

ENBD Employees' staff benefits

Industries:Banking

Function: Sales