Sales Agent – Retail Outlet

Key Responsibilities:

Sales & Customer Engagement

Greet, engage, and build rapport with customers to identify their needs and offer tailored product solutions.

Drive in-store sales through upselling, cross-selling, and promoting ongoing offers or loyalty programs.

Achieve and exceed daily, weekly, and monthly sales targets and KPIs.

Operational Excellence

Process transactions quickly and accurately using the POS system.

Maintain optimal stock presentation, replenishing merchandise and reporting stock variances.

Ensure store cleanliness, visual merchandising standards, and product placement are consistently upheld.

Customer Service & Experience

Resolve customer issues with professionalism and empathy, ensuring customer satisfaction and retention.

Provide detailed product knowledge and recommendations that enhance the customer journey.

Actively gather customer feedback and report trends to management for business improvement.

Team & Brand Representation

Act as a brand ambassador by reflecting company values and appearance at all times.

Collaborate with teammates to ensure smooth store operations and knowledge sharing.

Participate in store promotions, marketing activities, and seasonal campaigns.

Requirements

Qualifications:

Education: Diploma/degree in Sales, Marketing, or Business is an added advantage.

Experience 2–3 years in retail sales or customer-facing roles, preferably in cosmetic products, fashion, or electronics.

Tech Skills: Proficient with POS systems and basic inventory software.

Outstanding communication and interpersonal skills

Strong persuasion and negotiation abilities

Customer-centric mindset with attention to detail

High levels of integrity, energy, and reliability

Ability to work independently and as part of a team

Willingness to work flexible shifts, weekends, and public holidays

Industries:Human Resources

Function: Sales