NMC Healthcare

Full job description

Managing Patient Experience

Operational Management

Compliance with Regulations

Staff Supervision and Training

Budgeting and Financial Management

Scheduling and Workflow Optimization

Patient Safety and Care

Performance Metrics and Reporting

Risk Management and Incident Reporting

Align daily operations with the company’s values and culture.

Support the team in achieving departmental goals and objectives.

Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.

Provide training and mentorship to team members to ensure quality standards and service delivery.

Continuously maintain an enabling environment where you can develop and grow your team.

Orientate new joiners and sign of probation periods.

Ensure professional conduct and discipline within the team is followed.

Provide support in the recruitment and selection process of team members.

Monitor employee scheduling of the department to ensure operational coverage.

Support and monitor cost management initiatives.

Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.

Support staff engagement initiatives.

Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.

Complete year appraisals and coach & developing the team.

Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

Complaint management & process improvements linked to overall patient experience.

Participate in the Hospital training programs.

Industries:Health, Wellness & Fitness

Function: Healthcare Administration