National Head Collection - Wheels

Job description

SECTION II: ROLE SUMMARYThe role holder will be responsible to handle PAN for collections pertaining to Wheels (Commercial Vehicle, Construction Equipment, Auto Loans and likes). The role holder will also be responsible for identifying and developing measurement standards for improvement of performance and professional effectiveness of the entire collections team.Strategic/ Managerial ResponsibilitiesDevelops and implements strategic plans in line with the division’s objectives.Supports the development of the workforce plan for the division by providing inputs on own department’s workforce forecasts.Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes to achieve high performance standards and continuous improvement.Plans to ensure end goals are met and NCL is maintained/ achieved as per requirement.Ensures that acceptable and advised ROR is maintained across various applicable buckets.The profile requires the candidate to drive both collections as well as repossession activities.Overlooks and manages complete overview of Agency Management (collection and repo)Conducts personal visits to high value cases which could not be handled through normal collections channelsCore ResponsibilitiesConstructively maximizes returns on each pool and focus on lower delivering cuts.Works in close collaboration with Business and support team for speedy Redressal of all issues.The incumbent will be responsible to work closely with legal counsel, various levels of management on sensitive collection situations.Gathers information about competitor policies and defining suitable collection policy & trigger mechanism for catering to target customer from a regional perspective.People Management or Self-Management ResponsibilitiesDevelops a continuous talent pipeline for key roles in the department and provides mentoring for high potential talent in the team.Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department.To be able to deliver number through shared resources

Industries:Financial Services, Insurance, Investment Banking