Loan Collection Officers

Job Title

Collection Officer

Job Summary

We are seeking a detail-oriented and professional Collection Officer to manage overdue accounts and ensure timely debt recovery while maintaining positive relationships with customers. The ideal candidate should have strong communication, negotiation, and problem-solving skills.

Key Responsibilities

• Contact customers via phone, email, and letters to recover outstanding payments.
• Monitor assigned accounts and follow up on overdue balances.
• Negotiate repayment plans and settlement agreements with customers.
• Maintain accurate records of collection activities and customer interactions.
• Prepare periodic reports on collection performance and outstanding debts.
• Investigate and resolve customer billing disputes.
• Ensure compliance with company policies and relevant financial regulations.
• Work closely with the finance and customer service teams to reconcile accounts.
• Recommend accounts for legal action or write-off where necessary.

Requirements and Qualifications

• Bachelor’s degree or OND/HND in Accounting, Finance, Business Administration, or related field.
• Proven experience in debt recovery, collections, customer service, or finance is an advantage.
• Strong negotiation and interpersonal skills.
• Good verbal and written communication skills.
• Proficiency in Microsoft Office tools, especially Excel.
• Ability to work under pressure and meet collection targets.

Working Conditions

• Full-time position.
• May involve frequent phone communication and customer follow-ups

Salary

Competitive and based on experience.

Application Process

Interested candidates should submit their CV to the HR department before the application deadline.