Lead - Sales Training

Job Description:

To design, implement, and continuously enhance training and coaching initiatives for the Direct Distribution Channel’s frontline sales team & Managers, driving productivity, capability building, and sales effectiveness aligned with the organization’s growth objectives.

Location- Mumbai, India

Designation- Lead - Sales Training (Direct Distribution)

Key Responsibilities:

1) Training Strategy & Execution:

• Develop and execute annual training strategy for the Direct Channel aligned to business goals.

• Identify learning needs through field diagnostics, productivity data analysis, and leadership feedback.

• Create differentiated learning journeys for new joiners and experienced front line sales team (FAs).

2) Coaching and Capability Building:

• Drive a culture of field coaching and on-the-job learning across the Direct Channel.

• Equip Training Managers with coaching frameworks to build field readiness and selling effectiveness.

• Personally lead train-the-trainer sessions to ensure effective knowledge dissemination.

3) New Hire Training & Onboarding:

• Build and deliver an intensive induction program to fast-track productivity of new hires.

• Design 30-60-90 days action learning plans for new FAs.

• Track time-to-productivity metrics and continuously improve onboarding effectiveness and drive early success and probation completion and retention.

4) Sales Productivity Enhancement:

• Link training initiatives to key sales KPIs such as lead generation, conversion, productivity per FA, Probation completion and persistency.

• Create intervention programs for underperformers and fast-tracking programs for top performers.

5) Content Design and Digital Learning:

• Collaborate with internal and external experts to design high-impact, practical sales training content (offline and digital).

• Drive adoption of e-learning, microlearning, and gamification-based modules.

6) Stakeholder Engagement:

• Partner closely with Direct Sales Leadership, HR, and Product teams to align training to business needs.

• Share regular training impact dashboards and insights with leadership.

7) Team Leadership:

• Lead, coach, and develop a high-performing team of 8 Training Managers.

Qualifications & Experience:

• Graduate/Postgraduate (MBA preferred).

• 10–15 years of experience, with minimum 5 years in life insurance sales training (Direct Channel experience preferred).

• Proven experience in managing a multi-location training team.

• Exposure to coaching methodologies and field sales enablement.

Industries:Banking, Financial Services, Insurance