Jio Home Service

About the internship

Selected intern's day-to-day responsibilities:

1. Work with the Premise Connect team providing JioFiber and AirFiber services.

2. Provide real-time resolution for 100% customer queries.

3. Operate within a real-time customer self-service (RTSS) model.

4. Set up customer help desks to handle queries from millions of users.

5. Offer seamless platform-based onboarding and ensure timely CAF activation for customers.

6. Ensure 100% SIM provisioning for error-free handset activation.

7. Gain job exposure by working alongside experienced technicians in fiber installation.

8. Develop expertise in customer service, material management, and upselling.

9. Learn technical skills such as crimping and connecterization.

10. Gain hands-on experience in splicing and cabling activities.

11. Understand and follow industry-best safety procedures and protocols.

12. Participate in both classroom and on-the-job learning to build technical and operational capabilities.

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. have relevant skills and interests

Reliance Jio, a telecommunications giant and subsidiary of Reliance Industries, revolutionized India's digital landscape by launching affordable 4G services in 2016. With over 450 million subscribers, Jio has become India's largest mobile network operator. The company has expanded into 5G technology, fiber-optic broadband (JioFiber), and digital platforms like JioMart and JioCinema. Backed by investments from global tech giants like Google and Facebook, Jio is driving India's digital transformation by providing high-speed connectivity, digital commerce, and cloud computing services.

Industries:Information Services

Function: Others