
Genesys Cyara Testers
Tata Consultancy Services
Job Description
Dear Candidate!
Greetings from TCS !!!
Role: Genesys Cyara Testers
Location: Bangalore/Chennai/Hyderabad/Pune/Delhi
Experience Range: 3 to 8 Years
Job Description:
• experience in contact center related technologies and experience in testing any IVR platform (manual / Cyara)
• Good understanding of the contact center concepts:
• IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
• Excellent communication and interpersonal skills
• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Software Testing Lifecycle (STLC).
• Work closely with the development team to ensure defects are closed timely manner.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Ensure world class customer experience
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Industries:Information Technology & Services, Outsourcing/Offshoring, Telecommunications
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