Finance

We are seeking a detail-oriented and professional Collection Officer to manage overdue accounts and ensure timely debt recovery while maintaining positive relationships with customers. The ideal candidate should have strong communication, negotiation, and problem-solving skills.

Key Responsibilities

· Contact customers via phone, email, and letters to recover outstanding payments.

· Monitor assigned accounts and follow up on overdue balances.

· Negotiate repayment plans and settlement agreements with customers.

· Maintain accurate records of collection activities and customer interactions.

· Prepare periodic reports on collection performance and outstanding debts.

· Investigate and resolve customer billing disputes.

· Ensure compliance with company policies and relevant financial regulations.

· Work closely with the finance and customer service teams to reconcile accounts.

· Recommend accounts for legal action or write-off where necessary.

Requirements and Qualifications

· Bachelor’s degree or OND/HND in Accounting, Finance, Business Administration, or related field.

· Proven experience in debt recovery, collections, customer service, or finance is an advantage.

· Strong negotiation and interpersonal skills.

· Good verbal and written communication skills.

· Proficiency in Microsoft Office tools, especially Excel.

· Ability to work under pressure and meet collection targets.

Working Conditions

· Full-time position.

· May involve frequent phone communication and customer follow-ups