Enterprise Relationship Executive

Job Description

The purpose of this job is to manage the Regional Enterprise subscriber base (SME, Corporates & Enterprise) for both GSM & Non GSM Services in the assigned zone with the aim of increasing revenue and subscriber count, while reducing churn, as well as ensuring collections on debt for both GSM and Non GSM services provided

Responsibilities

Collection and Revenue Assurance:

Ensure customers’ bills are promptly delivered within 7 days of bill run

Prepare special bills/statements in customer specific format -

Liaise with HQ CRM & Finance for the preparation that will aid collection

Engage customers for collection and follow up with CA for posting of direct transfers

Provide weekly update of account records to ensure correct details of customer postal address, email etc. for accurate dispatch

Bill collection via engaging customers to make payment (etransfer, cheque or cash)

PTP (Promise To Pay) Customer management

Service Activation Experience:

Visit Clients on prospective calls with Key Account Manager

Provide welcome letters and calls to customers across all sectors – SME, Corporate, Enterprise

Work with Key Account Managers to push Enterprise activations in the assigned zones

Follow through with activation, migration and deployment of service once sale has been concluded

Industries:Telecommunications

Function: Others