Dispatch Rider

Key Roles & Responsibilities

Order Delivery:

Deliver food and drink orders to customers promptly and in excellent condition.

Ensure correct packaging and that items match the customer's order.

Follow delivery instructions accurately, including location, timing, or special handling.

Customer Interaction:

Greet customers politely and professionally during drop-offs.

Collect cash or POS payments (if applicable) and issue receipts as required.

Confirm customer satisfaction before leaving delivery location and report any complaints.

Route & Time Management:

Plan efficient delivery routes to minimize delivery time and fuel use.

Navigate traffic and weather challenges to ensure timely deliveries.

Notify the supervisor in case of delivery delays or issues.

Indepth knowledge of road network of Lekki and environs.

Bike Maintenance & Safety:

Perform daily checks on the motorcycle – tires, brakes, fuel, lights, and engine.

Keep the dispatch bike clean and ensure all delivery boxes are secure and hygienic.

Promptly report mechanical problems or accidents to management.

Record Keeping & Reporting:

Log all deliveries, including time out, destination, time returned, and customer feedback.

Submit payment records, receipts, and order confirmations to the cashier or supervisor.

Keep track of fuel consumption and maintenance needs.

Compliance & Professionalism:

Comply with all road safety regulations and traffic laws.

Wear the appropriate uniform and safety gear (helmet, gloves, reflective vest).

Maintain a high level of professionalism, honesty, and discretion when representing the club/restaurant brand.

Requirements

Valid motorcycle rider’s license and knowledge of local routes.

Prior experience in food delivery or a related role (preferred).

Excellent time management and communication skills.

Neat appearance and strong customer service orientation.

Ability to work night shifts, weekends, and holidays as needed.

Industries:Hospitality

Function: Others