Customer Support Officer

Role Overview

Middlewell Travels is hiring a Customer Support Officer to manage customer interactions across our platforms, ensure fast issue resolution, and deliver a high-quality support experience. The ideal candidate is responsive, organized, and comfortable handling payments, bookings, and user inquiries in a fast-paced environment.

Key Responsibilities

* Respond to customer inquiries via chat, email, and phone in a timely manner

* Assist users with bookings, payments, and account-related issues

* Resolve complaints professionally and escalate complex cases when necessary

* Monitor transactions and flag failed or suspicious payments

* Maintain accurate records of customer interactions and resolutions

* Provide feedback to product and operations teams based on customer insights

* Ensure customer satisfaction and retention through proactive support

Requirements

* Minimum of OND / HND / BSc in any discipline

* 1–2 years experience in customer support, preferably in fintech, travel, or e-commerce

* Strong communication skills (written and verbal)

* Ability to multitask and work under pressure

* Basic understanding of online payments and digital platforms

* Proficiency in using support tools (WhatsApp, email, CRM systems)

* Must be based in Lagos and available to resume immediately

Preferred Skills

* Experience handling payment issues (failed transactions, refunds, disputes)

* Familiarity with customer support tools or ticketing systems

* Strong problem-solving ability and attention to detail

What We Offer

* Competitive salary

* Fast-paced, growth-oriented work environment

* Opportunity to work in a high-impact digital platform

* Career growth and learning opportunities

How to Apply

Interested candidates should send their CV to: ********@*****.***

Subject: Customer Support Officer – Immediate Hire